Return and refund guidelines

I'm committed to delivering solid, reliable work on every project. If something doesn't go as planned, here's how project deposits and payments are handled.

Project deposits and cancellations

Most projects begin with a deposit to confirm the booking and cover initial work.
If a project is cancelled before any work has started, the deposit is generally refundable in full.

Conditions for refund

You may be eligible for a refund of unused project funds if

• You cancel before any work on your project has started.
• The delivered work doesn't match what was agreed in the project scope.
• You can provide a clear description of the issue if requested (optional, but it helps me sort things out faster).
• The request is made within a reasonable time of the payment or delivery in question.

How to request a refund

Simply follow these easy steps

1. 1

   Send me an email explaining the issue.

   If something isn't right with your project or payment, reach out directly at 3s.sakibhasan@gmail.com or through the contact page with the relevant details.

2. 2

   Share your project details, payment date, and a quick description.

   Once I have this information, I'll review it and get back to you as soon as possible. Thanks for your patience!

3. 3

   I'll review and respond to your refund request personally.

   Thanks for reaching out. I've received your refund request and I'm reviewing the details.

Refunds will be issued to the original payment method used for payment.

Refund processing time

Once your refund is approved, it may take 5-10 business days for the amount to reflect in your bank statement, depending on your payment provider.

Non-refundable situations

Refunds generally aren't available in situations including but not limited to

• Work that has already been completed and delivered as agreed.
• Simply changing your mind after work is already underway.
• Requests made well after a project has been completed and paid in full.

We appreciate your feedback

If you do request a refund, I'd appreciate knowing why it helps me improve how I work with future clients.